Terms & Conditions
1. Introduction
Welcome to Ss Wellness Sdn Bhd, These Terms & Conditions govern your use of our website and services. By accessing or using our website, you agree to be bound by these Terms & Conditions. If you do not agree with these terms, you should not use our services.
2. Use of Website
2.1 Eligibility
You must be at least 16 years of age or have parental consent to use this website.
2.2 Prohibited Activities
You agree not to:
• Use our website for unlawful purposes.
• Upload harmful or malicious software.
• Violate our copyright or intellectual property rights.
2.3 Content Ownership
All content on this website, including text, images, and branding, is owned by Ss Wellness Sdn Bhd. Unauthorized use or reproduction is prohibited.
3. Payment Terms
• All prices displayed on our website are in Ringgit Malaysia (MYR/RM) and include applicable taxes unless stated otherwise.
• Payments must be completed before services or products are rendered.
4. Disclaimer of Liability
We make no warranties, express or implied, regarding the accuracy or reliability of our website content. We are not liable for damages arising from the use of this website.
5. Modifications to Terms
We reserve the right to update these Terms & Conditions at any time without prior notice. Continued use of our website constitutes acceptance of the revised terms.
Refund Policy
1. Refund Eligibility
We strive to ensure customer satisfaction. Refunds are provided under the following circumstances:
• Services or products were not delivered as promised.
• Defective or damaged products were received.
2. Non-Refundable Items
The following are not eligible for a refund:
• Gift cards, vouchers, or promotional services.
• Customized or personalized services.
3. Refund Request Process
To request a refund, please follow these steps:
1. Contact us at [Your Email Address] within 7 days of your purchase.
2. Provide your order number and a description of the issue.
3. Attach proof of purchase (receipt or payment confirmation).
4. Refund Processing
• Refunds, once approved, will be processed within 14 business days via the original payment method.
• Please note that transaction fees charged by third-party payment providers may not be refundable.
5. Cancellation Policy
• Cancellations must be requested at least 24 hours before the scheduled service. Late cancellations may not qualify for a refund.
Contact Us
If you have any questions regarding these Terms & Conditions or Refund Policy, feel free to contact us:
Email: admin@sswellness.com.my
Phone: +6016-270-8231
Address: 58-3, Farlim Square, Jalan Pisang Berangan, Kg. Melayu, 11500, Air Itam, Pulau Pinang, MY.